Refund policy
RETURNS
Returns Policy
We offer customers the option to return items for an exchange or store credit (on purchase, not including postage) if they are not fully satisfied with their purchase. Returns must be made within 10 business days from receiving their order and must include a completed returns form (see below). All returned items must be unworn, no makeup marks, no deodorant or perfume on item with original tags attached, unless they are faulty.
For online store returns, please allow up to one week for processing from the time we receive your items. You will receive a notification email once your return has been processed. Please note that sale items are not eligible for exchange or credit.
To start a return, you can contact us at admin@veritee.com.au. Please note that returns will need to be sent to the following address: PO Box 220, Bli Bli QLD 4560
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at admin@veritee.com.au.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
We cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@veritee.com.au.
Faulty or Incorrect Items
If you receive faulty or incorrectly supplied items, we will cover the return shipping cost upon receiving proof and completing an inspection. Please contact our customer service team for assistance. Faulty items are eligible for an exchange, credit, or refund.
Exchanges and Returns
Please note that sale items are final and cannot be returned or exchanged, so choose carefully.
Items can be returned at the customer’s expense, and an exchange or credit will be provided. Shipping costs for exchanged items will also be the responsibility of the buyer, as we do not offer free returns.
For returning items, we recommend using Australia Post for standard items, as it offers tracking. For larger items, we suggest using Aramex or Couriers Please to ensure secure and trackable delivery.
FINAL SALE ITEMS
If your sale item is marked as a FINAL SALE ITEM, please choose carefully, as these items are not eligible for returns, exchanges, or refunds unless deemed faulty.